Customer Care

Add Plus Noosa is a eclectic shopping experience, guaranteeing to its customers a vast range of elegant but casual furniture that you can live comfortably with.

If you have any queries regarding what’s in store or need assistance or advice with home design and decorating call us on (07) 54 499 677 we will be only too happy to assist you in any way we can.

Payment

Add Plus is an Australian based online retailer, all prices quoted on this website are in Australian Dollars (AUD) and include GST (Goods and Service Tax).

The Add Plus online store accepts the following methods of payment: Credit Card (Visa, MasterCard, AMEX and PayPal), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment. 

The Add Plus online store utilises 128 bit Secure Socket Layer (SSL) security encryption technology when customers place orders, to protect your personal information.

Return Policy  

Add Plus provides an unconditional return policy on items purchased from our website sight unseen. After receiving your purchase, if for any reason you are not satisfied, please return it in its original, unmarked condition and packaging within 7 days for a full refund (shipping charge is not refundable). Unwanted items can be returned to the following address: 

Add Plus
10 Eenie Creek Road,
Noosaville QLD 4566

If you wish to return your purchase please get in contact with Add Plus immediately after receiving your order to arrange a return.

Phone: 07 5449 9677  

Once we receive the returned products, we will issue your refund within 72 hours. 

 

Shipping and Handling 

Add Plus online delivers Australia- wide. Unfortunately, we do not offer International shipping at this time. 

How much will delivery cost?
Our delivery charges are based upon your location and weight. For your convenience, we have included a freight calculator on our website.  On the checkout page you will find a delivery quote area that will check live freight rates with all major freight companies around Australia and present you with the cheapest of all quote and fastest of all quote.

Alternatively, you can call or email us to assist you with any enquiries.  

When will you despatch my purchase?
Goods that are in stock are generally despatched within 3 business days from receipt of payment.

When will my items arrive?
Sydney, Brisbane, Melbourne – 1-3 business days
SA  and Perth – 3-5 business days
Tasmania and rural areas – 7-9 business days

The above delivery dates are general estimates only, our team will always do their best to deliver your purchase to you as speedy as possible however we are not liable for unforseen delivery delays caused by Australian Air Express or independent courier companies. 

Will I have help to take my goods inside my home/business?
For non-bulky/non-fragile goods, delivery is kerbside; that is to your front door only. See below for bulky/fragile goods that require extra assistance.

What if my items are bulky and/or fragile?
All bulky and/or fragile furniture will be despatched from our Noosaville warehouse within 5 business days from receipt of payment. After despatch, shipping time to most capital cities is 3-4 business days. 
These orders will be delivered by our professional furniture removalists who provide a premium delivery service. Your goods will be carefully placed in your home or office for you. This service does not include unpacking, rubbish removal or moving of old furniture.
Please note: Deliveries to Tasmania and rural areas may take up to 3 weeks.

What if I have difficult access?
You are responsible for advising us if you have restricted access for delivery.  

Do I need to be present at home to accept delivery of my goods? 
Unless specified otherwise, you or someone else will need to sign for delivery. If you think you may not be able to accept delivery on the pre-arranged date please contact our customer service team immediately to make alternative plans (additional charges or pickup from the nearest depot may apply).

Can I pick up my items?
Yes. Our warehouse is located in Noosaville.
Pick up times: Monday – Saturday 10:30am- 3:30pm.  Please contact us immediately after your order has been placed to arrange pickup.  As our online ordering system is automated you will need to select a shipping method to complete your order. If you opt to pick up your purchase and have contacted us soon after your purchase the freight costs from your order will be refunded in-store.